Privacy Policy

Dr. Craig Malkin takes seriously the privacy of those that visit our web site. We have established this Privacy Policy to communicate what information we collect and how that information is used and safeguarded.

By accessing this website (, you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.

What information is collected, and why?

When a user visits our website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user's browser type. We also collect specific information regarding the user's session on our website. This includes items such as the date and time of the visit and the pages viewed.

Sometimes we ask a user to voluntarily provide personally identifiable information (PII). This information generally includes, but is not limited to, name, e-mail address, postal address, and telephone number. We request this information when the user requests one of the following:

  • To register to attend an on-line seminar or demonstration

  • To receive specific information from us such as a whitepaper or code sample

  • To sign up for a mailing list

  • To correspond with us

  • Or any other such activity that we deem necessary

Dr. Malkin does not collect any personally identifiable financial or health-related information. We do not intentionally collect information from children under the age of 13.

How is the information used?

Non-personally identifiable information (non-PII) is collected to allow us to analyze how our website is used and to improve the content and service the website provides.

Personally identifiable information is collected for analysis to improve the content of the website and the services we provide the user.

Dr. Malkin owns the collected information and will not sell, trade, or rent the information to others. We may use the information to continue contact with the user. This may include contact such as follow-up calls, e-mail correspondence, or mail correspondence to follow-up on the contact or to provide marketing information about promotions, new services, or important website changes. [[Clients Name]] may share this information with its business partners for the specific purpose of a promotion or service offering.

Are "Cookies" used on the website?

"Cookies" are small pieces of information that are placed on a web user's hard drive. We may use cookies to provide you with better service. Cookies are pieces of information that a Web site transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences for a particular site. The use of cookies is an industry standard, and many major Web sites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of the functionality of the site if you do so.

How is personally identifiable information safeguarded?

Dr. Malkin utilizes industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24 hour premise monitoring are also employed. Finally, access to PII is limited to a small number of personnel and on a need-to-know basis.

Links to other web sites

Dr Malkin's web site may contain links to other internet web sites. Dr. Malkin neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non-Dr. Malkin web sites.

How to opt out of correspondence

Based on the information a user has provided, Dr. Malkin may send e-mail correspondence to the user. Each correspondence will contain an easy means to opt out of further correspondence.

Skype Disclaimer

Not every situation is right for distance therapy. We'll discuss what you're looking for and make a decision as to whether working together is best for you. If at any time either you or I feel office based therapy is best for you, I'll help you find a licensed therapist in your area so you can continue.

I'm licensed to practice psychology in Massachusetts. If you're outside of Massachusetts, I'm not licensed to practice as a psychologist. We can work together for personal growth and development but not for the treatment of mental illness. It's important for us to talk about the differences between seeing a licensed therapist in your state for treatment vs. seeing me at a distance for personal growth and development or coaching. Distance therapy is not a replacement for office based treatment.

Under most circumstances, you can't use your health insurance for distance based therapy. You'll need to pay out of pocket.

Your confidentiality is impacted by the limits of the communication platform. I'm unable to protect you from software malfunctions or weaknesses in the platform we choose to use together. We'll talk about how this impacts you before we get started.

There are important differences between the limits of confidentiality when you see a licensed psychologist in their office for treatment vs. when you're working with a therapist online for personal growth and development. We'll carefully discuss these differences so you can understand them and make an informed decision.